Privacy Policy

1. Introduction

Mission on Cleaning ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or contact us about our services.

We are based at 10 Meadow Croft, Penrith, Cumbria, CA11 8EH, United Kingdom. You can contact us at 07584 469698 or 07914 945072.

2. What data we collect

When you use our contact form or get in touch with us, we may collect the following personal data:

• Your name
• Email address
• Phone number
• Property location and type
• Details of the cleaning service you require
• Any additional information you choose to provide

If you consent to analytics cookies, we also collect anonymised usage data through Google Analytics, including pages visited, time spent on the site, and general location (city level).

3. How we use your data

We use your personal data to:

• Respond to your enquiry and provide a quote
• Arrange and deliver our cleaning services
• Communicate with you about your booking
• Improve our website and services (anonymised analytics only)

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Lawful basis for processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Consent — when you submit our contact form or accept analytics cookies
• Legitimate interest — to respond to enquiries and provide our services
• Contractual necessity — to fulfil a cleaning service agreement

5. Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 2 years after your last interaction with us. Enquiry data from the contact form is retained for up to 12 months.

6. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses HTTPS encryption to protect data in transit.

7. Cookies

Our website uses the following cookies:

• Essential cookies — required for the website to function (e.g., CSRF protection, theme preference). These do not require consent.
• Analytics cookies — Google Analytics cookies to help us understand how visitors use our site. These are only loaded after you give consent via our cookie banner.

You can withdraw cookie consent at any time by clearing your browser cookies and revisiting the site.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details above.

9. Third-party services

We use the following third-party services:

• Google Analytics — for anonymised website usage statistics (only with your consent)
• Google Maps — embedded map on our contact page (subject to Google's privacy policy)

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

11. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us or call us on 07584 469698.